Varsity Participates in the 19th International Conference on ISO and TQM

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Date and time: 
Wed, 2015-04-08 22:06

Front row (R-L), Mr. Ibrahim Otieno Director ICT Center University of Nairobi, Mr. Christopher Moturi Deputy-Director School of Computing and Informatics and Mr. Paul Kariuki, Deputy-Director Management Information Systems ICT Center

The University of Nairobi (UoN) recently participated in the 19th ISO Conference from 7-9th April 2015. The ISO conference aims at improving the quality in service delivery.

Having been ISO Certified in 2007 and recertified in 2011,  UoN showcased some of the ways it has used the standards to achieve high quality of education and hence become the fountain of knowledge, not just in Kenya, but in the region.

Staff members from National Social Security Fund (NSSF) visit University of Nairobi Stand during the 19th ISO Conference 

Guest listen to presentations at the 19th ISO conference

Some of the quality hallmarks by the University include clean work environment, infrastructure development, teaching and learning facilities, safe keeping of records, improved ICT usage, calibration of equipment, service delivery among others.

ISO 9000 Certification recommends continuous improvement and in this regard the University is always improving its services to ensure customer satisfaction. The focus is on the customer.   

One of the success factors in the implementation of the standards include management involvement and participation.  The major advantages of adopting these standards among the various industries have been cost reduction, increase in productivity,  reduction in delivery time and reduction in customer complaints. 

ISO is one of the major standards used in the world to measure quality. Others standards discussed at the conference includes 5S (Structures, Systematise, Sanitise, Standardise, Self-Discipline) and Lean 5S, these being the major standards that have gained prominence the world over. 5S standards is used to ensure safety, quality, elimination of waste and to solve organizational problems.

Standardization is very important hallmark of quality and for that reason, it is used in such sectors as manufacturing, construction, banking , hospitals, education among others.

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