CUSTOMER EXPERIENCE SENSITIZATION

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Date and time: 
Fri, 2018-11-02 16:00
Location / Venue: 

ictc boardroom

The University of Nairobi  established a modern 24-hour Customer Experience Centre (CEC) which was officially commissioned on August 31st 2018.

The Customer Centre seeks to improve interactions with customers, clients, business partners and stakeholders through the provision of converged communication services.

Staffs from ICT Centre, Chiromo were today 2nd Nov 2018sensitized on how the customer experience Centre operates

The Ag. Director CEC Dr. Fredrick Adero spoke about the’ Road map to Excellent Customer Experience’. He noted the Centre is keen on implementing the use of unified communication (UC). This refers to a phone system that integrates multiple communication methods within a business. UC offers a competitive advantage with agility, business productivity and efficiency. Benefits of using UC include; improved efficiency, reduced costs increased employee productivity and better customer experience. Dr. Adero also spoke on what ‘great customer experience’ entails; Better and faster access to information, automation and digitization of records, enhanced social media responsiveness and productive and accountable streamlined support.

Mrs Monica Agunda the lead supervisor at CEC delivered a presentation on why we need a customer service/experience. She noted that ‘our success today depends on  how we deal with our customers. Positive customer experiences convert into sales. Customers are likely to ‘stick’ with companies where: the customer service/experience is good, transactions are simple and interactions are consistent. She also spoke on the types of customer services skills needed which include patience, knowledge, clear communication, persuasion among others.

The sensitization workshop will be conducted in all colleges.

Expiry Date: 
Sat, 2019-11-02 16:00

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