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ICT CENTRE held a training/talk for all its members of staff on ‘Personal Growth & Development’.  This is part of the 2018/2019 ICTC PC commitment to hold two talks on Customer Care and Personal Growth. The training took place today today 17th June 2019 at the ICTC boardroom.

The speaker was Dr. Mercy Munjuri from the School of Business, dept. of Business Administration. The talk centered on personal growth, career growth, work life balance and customer care. Dr. Mercy emphasized on the importance especially for the youth to know how to grow professionally, mentally and intellectual growth.

What is personal growth?

Personal growth and devt in the workplace is all about understanding and developing yourself in a way that helps you to reach your highest potential. It is a lifelong process of psychological, physical, social and spiritual development. It is an active process of learning and developing new skills long after one has completed any formal education.

Benefits of personal growth

  • Personal devt and growth play a significant role in contributing to your maturity, success, and overall happiness in life
  • Seeking out growth opportunities is essential because it helps you to reach beyond your comfort zone and extend yourself into new areas to achieve greater or more challenging things
  • Embracing a growth mindset means being able to adapt better to adversity and challenging situations
  • Eventually when you stick with it, your personal growth journey can lead you on a new path that can help you to change your life both personally and professionally
  • Personal growth helps you to learn to become more proactive and responsible person by changing your behaviors and habits to more conducive, productive and beneficial actions
  • It can also help you to improve or grow your interpersonal communication skills,
  • which are integral to successful communication.
  • (Dr. Mercy Munjuri delivers talk on Personal Growth & Development)
  • Steps to achieve your personal growth
  • Understand your strengths and weaknesses
  • Define your goals and goals and prioritize them
  • Create a personal growth plan
  • Implement your personal growth plan to gain new skills and knowledge
  • Seek support from mentors

Success factors for personal growth

  • Education
  • Skill-your level of ability in your field
  • Contacts/networks-network continuously at every opportunity
  • Good work habits-prioritize work, planning, good time management, get a diary and write down to-do lists and deadlines
  • Positive mental attitude

What is work life balance?

Work-life balance is the amount of time and focus a person gives their work versus other aspects of their life. By maintaining it, you will improve your overall happiness and wellbeing, and in turn contribute to a healthy environment at work

Benefits of work life balance

  • Your health and wellbeing will improve
  • Boost your productivity
  • One is able to have more me’ time
  • One avoids burnout
  • Reduced stress
  • One is able to fulfill his/her personal and career goals

How to achieve a better work life balance

  • Creating realistic boundaries between work and non-work items
  • Prioritizing tasks and events within both
  • Setting time aside for you
  • Learning to say no

Customer care

Customer care is the process of looking after customers to best ensure their satisfaction and delightful interaction with a business and its brands, goods and services

Importance of customer service

  • Provides value-helps businesses engage customers and build strong relationships
  • Create endorsements-loyal customers provide positive feedback that can help businesses strengthen their brand
  • Prevents business failure
  • Reduces employee turnover
  • Creates a network of trusted customers
  • Improve sales processes
  • Maintaining revenue in a down economy and finally
  • Greater customer service opens doors for new partnerships and other opportunities.

This is the 2nd training/talk on Customer Care Talk.

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Expiry Date: 
Thu, 2019-12-19 (All day)

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