A New Quality Policy Statement

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The University of Nairobi is committed to consistently offer quality educational and related services to its customers. In pursuit of this commitment, the university:

The University of Nairobi is committed to consistently offer quality educational and related services to its customers. In pursuit of this commitment, the university:
1.    has derived its quality objectives from the 2018-2023 Strategic Plan across all thematic areas and strategies with quality being the guiding principle,
2.    shall meet the applicable customer, regulatory and statutory requirements, and 
3.    regularly undertakes performance evaluation with the objective of improvement. 

 

To realize this, the university has implemented a quality management system based on ISO 9001:2015 standard.

 

 

VICE CHANCELLOR

April30,2019

 

New Quality Objectives

1. Improve student satisfactions index by 1% annually

2. Increase the students programmecompletion rate by 1%

3. Increase number of Google Scholar citations by 2% annually

4. Improve employee satisfactions index by 0.1% annually

5. Increase the number of students participating in sports and games by 1%

6. Improve the University rankings to top 5 in Africa and top 500 globally

34 QMS Processes: Two are new : Governance and Leadership (UON/GLC); U Performance Contracting (UON/PC)

77 QMS Procedures

Framework for Deriving Quality Objectives from the University Strategic Plan 2018 – 2023

University Enterprise Risk Management Framework 

What needs to be done?

1 Avail the revised documentation  - Intranet

2 Sensitization across Colleges and Campuses

3 Replace Quality Policy Statement at every point of use

4 Revise departmental Quality Objectives in every unit

5 Undertake the 20th Internal Quality Audit - This will be done alongside the Academic Audit currently going on

6. Corrective Actions - alongside the Academic Audit

 

 

Expiry Date: 
Tue, 2019-12-31 21:47
AttachmentSize
Quality Policy - 2019.pdf119.85 KB

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