Online Services Contacts

UNIVERSITY OF NAIROBI

ICT CENTRE

PROVISION OF ICT CENTRE ONLINE SERVICES

 

ICT Centre will continue offering various services largely through online platforms due to the Covid-19 pandemic.

Staff, students and members of the public are requested to channel their enquiries through the following email addresses:-

NO.

DESCRIPTION OF SUPPORT

EMAIL ADDRESS

2.

Online Staff Active (AD) Directory Support:-

  • Reset passwords
  • Verify AD user names
  • Creation of AD accounts
  • Update of AD user profiles
  • Reset User’s passwords
  • Unlock locked accounts
  • Create one time password

adsupport@uonbi.ac.ke

3.

Online Students Active Directory (AD) Support:-

  • Reset passwords
  • Verify AD user names
  • Creation of AD accounts
  • Update of AD user profiles
  • Reset User’s passwords
  • Unlock locked accounts
  • Create one time password

adstudents@uonbi.ac.ke

4.

Online AIE Support:-

  • Rights
  • Troubleshooting

aie_support@uonbi.ac.ke

5.

Online Customer Support:-

  • General enquiries related to UoN
  • Telkom Data Bundles
  • IP Telephone related issues

customersupport@uonbi.ac.ke

6.

Online Estates MIS Support:-

  • Rights
  • Troubleshooting

estmis@uonbi.ac.ke

7.

Online HRMIS Support:-

  • Rights
  • Troubleshooting

hrmis_support@uonbi.ac.ke

8.

Online Car Sticker Support:-

  • Rights
  • Password reset

csmis.uonbi.ac.ke

9.

Kisumu Campus ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ict-ksmcampus@uonbi.ac.ke

10.

Main Campus ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictmaincampus@uonbi.ac.ke

11.

CEES ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportcees@uonbi.ac.ke

12.

CAE ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportcae@uonbi.ac.ke

13.

CAVS ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportcavs@uonbi.ac.ke

14.

CBPS ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system

ictsupportcbps@uonbi.ac.ke

15.

CHS ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportchs@uonbi.ac.ke

16.

School of  Dental  ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportdental@uonbi.ac.ke

17.

Kisumu Campus ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportksc@uonbi.ac.ke

18.

Mombasa Campus ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportmsa@uonbi.ac.ke

19.

School of Law ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

ictsupportsol@uonbi.ac.ke

20.

School of Business ICT User Support Technical Services:-

  • Support of teaching and learning
  • Network support
  • Support of hardware and software
  • Training of both students and staff
  • Postgraduate tracking system
  • Internet issues

 

ictsupportsob@uonbi.ac.ke

21.

Online Learning Support:-

Students

  • Login to eclass
  • Update profiles in eclass
  • Enroll for courses
  • Navigate through System
  • Submit assignments
  • Guide on  online exams

Staff

  • Login to eclass
  • Update profiles in eclass
  • Assigning rights to lecturers
  • Training on how to navigate, upload content, create assignments, online discussion, setting exams online, invigilation, online marking, downloading marks and scripts
  • Creating courses
  • Updating and maintaining system

lst@uonbi.ac.ke

22.

Online MIS Support:-

  • Issuance of rights to users
  • Issuance of roaming rights to users
  • Online training to users 
  • Unblocking blocked accounts
  • Troubleshooting

missupport@uonbi.ac.ke

23.

Online Annual Leave Support:-

  • Rights
  • Troubleshooting

almis@uonbi.ac.ke

24.

Online SMIS Support:-

  • Technical challenges on the SMIS portal
  • Resetting of students portal password
  •  Updating of profile

onlinesupport@uonbi.ac.ke

25.

Online UHS Claims Support:-

  • Rights
  • Troubleshooting

uhsclaims@uonbi.ac.ke

26.

E-Procurement Support:-

  • Online user trainings
  • Granting rights to new users
  • Managing users
  • Troubleshooting
  • Procurement items cleanup

epmis@uonbi.ac.ke

27.

Online Performance Contract Support:-

  • Set up new departments PC Matrixes
  • Training new PC MIS users
  • Granting rights to new users
  • Moving transferred users to new departments
  • Troubleshooting

pcmis@uonbi.ac.ke

28.

General Support that does not fit into any of the above:-

  • Student Email Password Reset
  • Active Directory Password Resets both staff and students
  • E-Class Login Issues
  • Student Portal Queries
  • Fees Inquiries
  • Online application Inquiries
  • Staff Issues -SMIS/ALMIS/HRMIS
  • General Inquiries

helpdeskmain@uonbi.ac.ke

29.

General Queries on ICT Matters

Director-ict@uonbi.acke

 

PAUL N. KARIUKI

AG. DIRECTOR – ICT CENTRE

Published Date