NO.
|
DESCRIPTION OF SUPPORT
|
EMAIL ADDRESS
|
2.
|
Online Staff Active (AD) Directory Support:-
- Reset passwords
- Verify AD user names
- Creation of AD accounts
- Update of AD user profiles
- Reset User’s passwords
- Unlock locked accounts
- Create one time password
|
adsupport@uonbi.ac.ke
|
3.
|
Online Students Active Directory (AD) Support:-
- Reset passwords
- Verify AD user names
- Creation of AD accounts
- Update of AD user profiles
- Reset User’s passwords
- Unlock locked accounts
- Create one time password
|
adstudents@uonbi.ac.ke
|
4.
|
Online AIE Support:-
|
aie_support@uonbi.ac.ke
|
5.
|
Online Customer Support:-
- General enquiries related to UoN
- Telkom Data Bundles
- IP Telephone related issues
|
customersupport@uonbi.ac.ke
|
6.
|
Online Estates MIS Support:-
|
estmis@uonbi.ac.ke
|
7.
|
Online HRMIS Support:-
|
hrmis_support@uonbi.ac.ke
|
8.
|
Online Car Sticker Support:-
|
csmis.uonbi.ac.ke
|
9.
|
Kisumu Campus ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ict-ksmcampus@uonbi.ac.ke
|
10.
|
Main Campus ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictmaincampus@uonbi.ac.ke
|
11.
|
CEES ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportcees@uonbi.ac.ke
|
12.
|
CAE ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportcae@uonbi.ac.ke
|
13.
|
CAVS ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportcavs@uonbi.ac.ke
|
14.
|
CBPS ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
|
ictsupportcbps@uonbi.ac.ke
|
15.
|
CHS ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportchs@uonbi.ac.ke
|
16.
|
School of Dental ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportdental@uonbi.ac.ke
|
17.
|
Kisumu Campus ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportksc@uonbi.ac.ke
|
18.
|
Mombasa Campus ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportmsa@uonbi.ac.ke
|
19.
|
School of Law ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportsol@uonbi.ac.ke
|
20.
|
School of Business ICT User Support Technical Services:-
- Support of teaching and learning
- Network support
- Support of hardware and software
- Training of both students and staff
- Postgraduate tracking system
- Internet issues
|
ictsupportsob@uonbi.ac.ke
|
21.
|
Online Learning Support:-
Students
- Login to eclass
- Update profiles in eclass
- Enroll for courses
- Navigate through System
- Submit assignments
- Guide on online exams
Staff
- Login to eclass
- Update profiles in eclass
- Assigning rights to lecturers
- Training on how to navigate, upload content, create assignments, online discussion, setting exams online, invigilation, online marking, downloading marks and scripts
- Creating courses
- Updating and maintaining system
|
lst@uonbi.ac.ke
|
22.
|
Online MIS Support:-
- Issuance of rights to users
- Issuance of roaming rights to users
- Online training to users
- Unblocking blocked accounts
- Troubleshooting
|
missupport@uonbi.ac.ke
|
23.
|
Online Annual Leave Support:-
|
almis@uonbi.ac.ke
|
24.
|
Online SMIS Support:-
- Technical challenges on the SMIS portal
- Resetting of students portal password
- Updating of profile
|
onlinesupport@uonbi.ac.ke
|
25.
|
Online UHS Claims Support:-
|
uhsclaims@uonbi.ac.ke
|
26.
|
E-Procurement Support:-
- Online user trainings
- Granting rights to new users
- Managing users
- Troubleshooting
- Procurement items cleanup
|
epmis@uonbi.ac.ke
|
27.
|
Online Performance Contract Support:-
- Set up new departments PC Matrixes
- Training new PC MIS users
- Granting rights to new users
- Moving transferred users to new departments
- Troubleshooting
|
pcmis@uonbi.ac.ke
|
28.
|
General Support that does not fit into any of the above:-
- Student Email Password Reset
- Active Directory Password Resets both staff and students
- E-Class Login Issues
- Student Portal Queries
- Fees Inquiries
- Online application Inquiries
- Staff Issues -SMIS/ALMIS/HRMIS
- General Inquiries
|
helpdeskmain@uonbi.ac.ke
|
29.
|
General Queries on ICT Matters
|
Director-ict@uonbi.acke
|