Performance contract review took place on 2nd March 2020, 4th floor university of Nairobi towers.  The director ICT Mr Paul Kariuki  spearheaded the team which comprised ICT department head of sections.

Performance indicators which were discussed  include but not limited to the following:

• Financial and Stewardship and Discipline
• Appropriation-In-Aid
• Compliance with the set budgetary requirements
• Pending Bills
• Implementation of Citizen’s Service Delivery Charter
• Application of service delivery innovations
• Implementing smart classrooms
• Resolution of public complaints
• Customer Service Management Training
• Staff Biometric
• SMIS Complaints Resolution
• Develop and implement 2019/2020 website strategy e.t.c