I have visited the Telkom shop but they can’t trace my name

By rwambua on Wed, 05/13/2020 - 12:56

Request Telkom officers to re-check all the lists. SMS's were only sent to the people in the list only.  

Detailed Question

I have visited the Telkom shop but they can’t trace my name in their list despite the fact that I got a notification SMS to collect the SIM card.

FAQ Categories
SOMA na TELKOM Data Bundles Program

I have visited a Telkom shop but I can’t collect the line

By rwambua on Wed, 05/13/2020 - 12:55

Each person is required to produce an identification document in order to collect the card. In case of lost document, produce a police abstract.

Detailed Question

I have visited a Telkom shop but I can’t collect the line because I don’t have identification document(s)?

FAQ Categories
SOMA na TELKOM Data Bundles Program

When I check the data balance on my line, there is both normal and Soma na Telkom bundles with different expiry dates

By rwambua on Wed, 05/13/2020 - 12:53

The 2GB was a bridging bundle for 48Hrs as the system was being updated. The other is now the Soma na telkom bundle.

Detailed Question

When I check the data balance on my line, there is both normal and Soma na Telkom bundles with different expiry dates. Why this case?

FAQ Categories
SOMA na TELKOM Data Bundles Program
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