UoN/KENET-Safaricom E-Learning Discounted Bundles

FAQ Category

KENET-Safaricom E-Learning Discounted Bundles

FAQ

UoN/KENET-Safaricom E-Learning Discounted Bundles
1	How do I apply for The UoN/KENET-Safaricom e-learning discounted bundles?	Open the link below and fill the online form. Choose safaricom on option for 3G/4G Mobile Internet SIM cards. https://registration.kenet.or.ke/registration NB: ensure after submitting the form you visit your email to click on the confirmation email to complete the application process.
2	How long should I wait after registration to have my mobile number whitelisted to purchase the discounted bundles?	New registrations/submissions to the platform will take between 7 and 14 days to be enrolled for discounted bundles purchase.
3	Can I access unlimited global Internet with these Data bundles?	The discounted bundles are restricted to only resources provided by the university to be included in the bundle as educational sites. Accessing Internet resources outside those included in the bundle will not be charged/deducted from the E-learning Bundle.
4	How do I know the whitelisted websites/educational resources	You can view all the whitelisted sites on link https://ict.uonbi.ac.ke/faqs Check on UON-KENET-SAFARICOM DISCOUNTED DATA BUNDLES WHITELISTED SITES
5	How do I know my line has been whitelisted by Safaricom ready to purchase the Data Bundles	You can verify whether your mobile number is already whitelisted by dialing 54460# . A menu with Tittle “E-learning Bundle “ and an Option “Buy 10GB Bundle @ Ksh 500 “ will pop up. If you get a different menu items, then your mobile number is yet to be whitelisted.
6	Am I issued with a new safaricom line ?	*NO.* The subscriber of this service is encouraged to use his/her Safaricom mobile line. You can purchase a new one or use an existing one.
7	Who is eligible to enroll and purchase discounted education bundles	All students and staff from the university are eligible to enroll and purchase the discounted bundles once the subscriber mobile number has been whitelisted/activated.
8	Are the discounted bundles sponsored by the University or users buy for themselves?	The discounted bundles are pre-paid and users are expected to purchase for themselves.
9	How much does it cost for the Safaricom discounted education data bundles?	Safaricom - 10GB/month data bundle at KES 500
10	Can I use the purchased bundles for more than 30 days?	The validity of the discounted Safaricom E-Learning Bundles is 30 days. Any bundle balance remaining after 30 days shall be re-activated when a subscriber purchases another E-Learning bundle
11	I do not have National ID or Passport number for use in registering for discounted bundles.	In the registration form, the National ID or Passport Number is not mandatory. You can leave the field blank if you do not have the details
12	What email can I use during registration of these bundles	You should use your university Gmail account @uonbi.ac.ke
13	I submitted my enrollment details but am yet to receive email verification.	Kindly check your email in the spam or junk folders. If the email has not been delivered to your inbox, junk or spam folder please check whether you registered with the correct institutional email. You can also raise a support case by submitting your query to customercare@uonbi.ac.ke or noc@uonbi.ac.ke .or call +254-(0) 20-4916413 or 020- 4916414/ or 020-4910000
14	Why I’m I unable to see E-Learning Bundle when dialing 54460#?	If you dial the USSD code 54460# but you see a different menu presentation, it means your mobile number has not be whitelisted/enrolled. You can verify whether your mobile number is whitelisted/enrolled by using the verification page on https://registration.kenet.or.ke/phone_verification_check
15	My mobile number shows it is included in whitelisted numbers, but I cannot see the correct menu when I dial USSD code 54460#?	If you dial the USSD code 54460# but you see a different menu presentation, it means your mobile number has not been whitelisted/enrolled.
16	I made an error when submitting my mobile number for enrolment. How can I rectify that error?	If you made an error in your submission, kindly raise a support case by submitting your query under the Contact Support tab of this platform. For submission errors, under Contact Support, bundles enrolment support. You will be required to re-enter the mobile telephone number used for the erroneous submission. Under the Issues category select change of submission details All reported erroneous submissions shall be deleted every 24 hours to allow for the users to submit afresh.
17	What are the educational resources incorporated in this eLearning package	The university approved Online learning platforms (google meet, zoom, Microsoft teams, webex, big blue button,e-class ) , Library e-resources (E-books, e-journals etc) accessible via University VPN Portal, University MIS portals eg SMIS , EPMIS,HRMIS etc , access to gmail , youtube etc. See the full list via the link https://www.(link to be provided)
18	Why is a specific educational resource not whitelisted	Inclusion of educational resources is an ongoing process . Only resources that are strictly being used for e-learning or online learning are included in the whitelist database. Additional educational resources can be proposed for inclusion by submitting through https://ict.uonbi.ac.ke (link to be provided) These submissions shall be reviewed in collaboration with your department before inclusion. Note: - Any submission of a resource that cannot be verified to be educational and not approved by your department shall not be included in the whitelist.
19	Are social media sites like WhatsApp, Facebook, twitter , Instagram etc included in this educational package?	Social media websites are NOT included.