If you dial the USSD code *544*60# but you see a different menu presentation, it means your mobile number has not been whitelisted/enrolled.
My mobile number shows it is included in whitelisted numbers, but I cannot see the correct menu when I dial USSD code *544*60#?
You can verify whether your mobile number is already whitelisted by checking on the KENET Platform under Bundle Enrolment Verification https://registration.kenAbout Uset.or.ke/phone_verification_check
How can I verify whether my mobile number is already whitelisted/enrolled to purchase discounted bundles?
In case you submitted your number through your learning institution or directly through KENET Platform but you cannot see the menu, kindly lodge a support case with us via the Contact Support page.
In your support case, ensure that you clearly indicate your mobile number and method of submission (e.g. through KENET Platform or your learning institution) to allow verification and resolution.
My mobile number shows it is included in whitelisted numbers, but I cannot see the correct menu when I dial USSD code *544*60#?
